Effective Date: September, 21,2024
Last Updated: January, 19, 2026
This website is operated by Luxe Opal Collection (“Luxe Opal,” “we,” “us,” “our”). By accessing our website (the “Site”), browsing content, or placing an order, you agree to these Terms & Conditions (“Terms”) and any policies referenced here, including our Privacy Policy and Refund/Returns Policy.
If you do not agree to these Terms, please do not use the Site.
Our online store is powered by WooCommerce and supported by third-party providers for payments, analytics, and communications.
You confirm you are the age of majority in your jurisdiction (or have legal guardian consent where required). You agree not to use the Site or products for unlawful purposes, and not to introduce malware or attempt to compromise Site security.
We make every effort to describe products accurately. However:
Natural stone variation: Opals and gemstones can vary in color, pattern, and iridescence. Each piece is unique.
Photography: Colors may appear different across screens and lighting.
Care: Jewelry should be cared for according to product guidance; misuse, exposure to harsh chemicals, or improper storage may affect longevity.
All prices are subject to change without notice. We reserve the right to limit quantities, refuse service, cancel orders, or discontinue products at any time (including in cases of suspected fraud or inventory error). If we cancel an order after payment, we will issue a refund to the original payment method.
Payments are processed through third-party payment processors available at checkout (e.g., Stripe, PayPal, Afterpay or others if enabled). We do not store full payment card numbers on our servers.
We ship domestically and internationally where available. Shipping timelines shown at checkout are estimates and may vary due to carrier delays, customs processing, holidays, or local conditions.
International orders:
You are responsible for all import duties, VAT/GST, customs fees, brokerage fees, and local taxes charged by your country. These fees are not included in our prices or shipping charges unless explicitly stated.
Risk of loss:
Risk of loss transfers to you once the package is handed to the carrier, except where prohibited by applicable consumer law.
Returns and exchanges are governed by our Refund/Returns Policy:
Refund & Returns Policy
30-Day Return Window
We offer a 30 day return period from the date you receive your order.
Important: Please do not return items without written approval from Luxe Opal Collection. We often explore alternative solutions first to ensure your satisfaction.
Return Eligibility
To return an item, it must be in its original condition: unused, unworn, and with all tags and packaging intact. Proof of purchase is required.
How to Start a Return
Email us at contact@luxeopal.com with your request and reason for return. If we approve your return, we’ll provide instructions on how and where to send it. Returns sent without prior written approval will not be accepted.
Damages or Issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Some items cannot be returned. This includes gift cards, sale or clearance items, auction items, and items purchased during live events. Exchanges may be considered on a case-by-case basis at our discretion.
Exchanges
We are happy to help find alternative solutions if a return isn’t possible. Each request is handled personally to ensure the best outcome for you.
Refunds
Once we receive and inspect your returned item, we’ll let you know if the refund is approved. If it is, we’ll process the refund to your original payment method. Keep in mind that your bank or credit card provider may need extra time to finalize the refund on their end.
Items should not be returned without following the process described in that policy. For hygiene and product integrity, certain items (e.g., earrings) may be final sale where allowed by law.
All Site content—including images, product names, designs, logos, and text—is owned by or licensed to Luxe Opal Collection and is protected by intellectual property laws. You may not use our content without written permission.
If you submit reviews, photos, or feedback, you grant Luxe Opal a worldwide, royalty-free license to use that content for marketing and store operations (unless prohibited by law). You confirm your content does not violate third-party rights.
The Site may contain links to third-party websites. We are not responsible for third-party content, policies, or transactions.
The Site and products are provided “as is” and “as available” to the maximum extent permitted by law. We do not guarantee uninterrupted access or error-free operation.
To the maximum extent permitted by law, Luxe Opal is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.
Where permitted, Luxe Opal’s total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.
Some jurisdictions do not allow certain limitations, so these limits may not apply to you.
You agree to indemnify and hold harmless Luxe Opal and its affiliates and representatives from claims arising out of your breach of these Terms or violation of law or third-party rights.
These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules. Any legal action shall be brought in the state or federal courts located in Washington State, and you consent to jurisdiction and venue there.
We may update these Terms at any time by posting the revised version on this page. Continued use of the Site after changes are posted constitutes acceptance.
Luxe Opal Collection
Email: contact@luxeopal.com
This Privacy Policy explains how Luxe Opal Collection (“we,” “us,” “our”) collects, uses, and shares personal information when you visit our Site or make a purchase.
A) Device & Usage Data
Examples: IP address, browser type, time zone, cookie identifiers, pages viewed, and interaction data.
Purpose: site functionality, analytics, and fraud prevention.
B) Order & Account Data
Examples: name, billing/shipping address, email, phone number, and order details.
Purpose: fulfill orders, provide support, shipping, confirmations, and fraud screening.
C) Customer Support Data
Examples: messages and order details you send us.
Purpose: respond and assist.
We use information to:
Process orders and payments
Deliver products and support
Communicate about orders and customer service
Improve the Site and customer experience
Market products (where permitted and based on your choices)
We share information with service providers as needed to run our business, such as:
WooCommerce hosting and infrastructure
Payment processors (e.g., Stripe/PayPal, depending on your checkout)
Shipping carriers and fulfillment partners
Analytics tools (e.g., Google Analytics if enabled)
Email/SMS providers (e.g., Klaviyo if enabled)
We may also disclose information to comply with law, respond to lawful requests, or protect our rights.
We use cookies and similar technologies for core site functions, analytics, and advertising (where enabled). You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
If you are located outside the United States, your information may be processed in the U.S. or other countries where our providers operate. We take reasonable steps to protect your data consistent with this Policy and applicable law.
Depending on where you live, you may have rights to request access, correction, deletion, or portability of your personal information.
Washington/US: You may request access or deletion where applicable under state laws.
EEA/UK (GDPR): You may have rights to access, correct, delete, restrict, object, and port data.
To make a request, contact: contact@luxeopal.com
We retain personal information as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.
The Site is not intended for children under 13 (or higher age where required by law). We do not knowingly collect data from children.
We may update this policy from time to time. Updates are posted on this page with an updated effective date.
Email: contact@luxeopal.com